Getting Started
How do I create a family profile?
Step 1: Click the "Sign Up" button at the top of the homepage.
Step 2: Select "Customer" option.
Step 3: Enter your email address and create a password.
Step 4: Complete your profile.
Step 5: Verify your account through the OTP in email.
How do I post a job?
Step 1: Log in to your account.
Step 2: Click on "Post a Job" from your dashboard.
Step 3: Fill out the job details form including care type,
schedule,
and requirements.
Step 4: Set your budget and payment terms.
Step 5: Review and publish your job posting.
How do I search for caregivers?
Step 1: Navigate to the "Find Caregivers" section on your
dashboard.
Step 2: Use filters to narrow down by location, experience,
skills,
and availability.
Step 3: Browse through profiles and check ratings and reviews.
Step 4: Contact potential matches through the message or phone.
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Managing Bookings
How do I book a caregiver?
Step 1: Navigate to the caregiver's profile you want to book.
Step 2: Click the "Book Now" button on their profile.
Step 3: Select dates, times, and specific services needed.
Step 4: Add any special instructions or notes.
Step 5: Submit your booking request and wait for confirmation.
How do I cancel a booking?
Sorry for the inconvenience, there is no feature for the
cancellation of the booking.
What do booking statuses mean?
Pending: Your booking request has been sent but not yet accepted
by
the caregiver.
In Progress: The care service is currently being provided.
Completed: The care service has been provided and marked as done.
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Payments & Safety
How do I pay caregivers?
Step 1: Set up your preferred payment method in "Payment
Settings."
Step 2: After a booking is completed, go to "My Bookings."
Step 3: Find the completed booking and click "Process Payment."
Step 4: Review the service details and payment amount.
Step 5: Confirm payment and an electronic receipt will be sent to
both parties.
How are payments secured?
Step 1: All payment information is encrypted using
industry-standard
protocols.
Step 2: We use a secure third-party payment processor for all
transactions.
Step 3: Funds are held in escrow until services are confirmed as
completed.
Step 4: Disputes can be opened within 48 hours of payment if
there
are issues.
Step 5: Our fraud detection system monitors all transactions for
suspicious activity.
Reporting a safety concern
Step 1: Immediately ensure everyone's physical safety first.
Step 2: Navigate to "Help & Support" in your account.
Step 3: Select "Report a Safety Concern" from the options.
Step 4: Fill out the detailed report form with all relevant
information.
Step 5: Submit the report and our Trust & Safety team will
contact
you within 24 hours.
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Getting Started
How do I enroll as a caregiver?
Step 1: Click the "Sign Up" button at the top of the homepage.
Step 2: Create your account with email and password.
Step 3: Complete your profile with skills, experience, and
availability.
Step 4: Submit required documentation for background
verification.
I'm having trouble enrolling
Step 1: Check your email address is correct and verified.
Step 2: Ensure all required fields are completed on the
application
form.
Step 3: Try using a different browser or clearing your cache.
Step 4: If issues persist, contact support with a screenshot of
the
error.
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My Profile & Services
Profile guidelines
Step 1: Upload a clear, professional headshot (not a group
photo).
Step 2: Write a detailed bio highlighting your experience and
qualifications.
Step 3: List all relevant certifications and training.
Step 4: Specify your availability accurately on the calendar.
Step 5: Set competitive rates based on your experience level and
local market.
How to respond and get reviews
Step 1: Respond to all messages promptly, ideally within 24
hours.
Step 2: Provide professional and detailed responses to family
inquiries.
Step 3: After completing a job, politely ask families to leave a
review.
Step 4: Send a follow-up thank you message after services are
completed.
Step 5: Respond to all reviews, both positive and negative, in a
professional manner.
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Payments
Update payment method
Step 1: Go to "Bookings Settings" in your dashboard.
Step 2: Look for "Bank Details" section.
Step 3: Enter your new bank details securely.
Step 4: Click on "Submit information".
Configure online payments
Step 1: Navigate to "Booking Settings" in your account.
Step 2: Look for "Bank Details"
Step 3: Connect your bank account for direct deposits.
Step 4: Verify your identity and banking information for
security.
Refund policy
Step 1: Cancellations more than 48 hours before service: 100%
refund.
Step 2: Cancellations 24-48 hours before service: 50% refund.
Step 3: Cancellations less than 24 hours before service: No
refund.
Step 4: Service quality disputes must be reported within 48
hours.
Step 5: All refund requests are reviewed by our customer service
team.
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Bookings & Full-Time Jobs
Accept booking requests
Step 1: Check the "Booking" section in your dashboard.
Step 2: Review the request details including dates, times, and
requirements.
Step 3: Verify your availability for the requested timeframe.
Step 4: Communicate with the family through the message or phone
for
any clarifications.
Booking statuses
Pending: A family has sent you a booking request awaiting your
response.
In Progress: The care service is currently being provided.
Completed: The care service has been finished and marked as done.
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Care Services
Delivery Care Services
How do I request a delivery service?
Step 1: Visit our website or app and select the required delivery
service.
Step 2: Enter delivery details, including address and contact
information.
Step 3: Choose the payment method and confirm your order.
Step 4: Track your order in real time.
Step 5: Receive delivery confirmation once completed.
What items can be delivered?
Grocery, pharmacy, meals, and blood delivery services are available.
Special requests can be accommodated based on availability.
Is there a subscription option for delivery services?
Yes, we offer subscription plans for regular grocery and meal deliveries.
Can I track my delivery in real-time?
Yes, you can track your order through our app with estimated delivery time
updates.
Maternal Care Services
How can I book prenatal care services?
Step 1: Go to the Providers section on our platform.
Step 2: Choose the service required (prenatal checkup,
consultation, etc.).
Step 3: Schedule an appointment with a specialist.
Step 4: Receive a confirmation and reminders for your
appointment.
Step 5: Visit the clinic or receive home-based care as per the
selected service.
What postnatal services are available?
Lactation support, newborn health monitoring, and maternal mental health support.
Do you offer home visits for maternal care?
Yes, our specialists provide home visits for prenatal and postnatal care.
Social Event Support
How can I book event assistance?
Step 1: Choose the event category (Annaprasanna, Bratabandha,
Wedding, etc.).
Step 2: Fill in details like date, venue, and required services.
Step 3: Receive a customized package and confirm booking.
Step 4: Our team coordinates and executes the event as per
requirements.
Step 5: Post-event support is available if needed.
What services are included in event support?
Ritual planning, catering, venue decoration, and guest management.
Do you provide traditional attire for ceremonies?
Yes, we arrange traditional attire based on cultural requirements.
Lab Testing Services
How can I book a home blood test?
Step 1: Post for the Job Home Blood Draw
Step 2: Fill the required test(s) and schedule a home visit.
Step 3: Our technician collects the sample from your home.
Step 4: The sample is processed in certified labs.
Step 5: Receive digital test results within the given timeframe.
What types of tests are available?
Blood tests and general health checkups.
Are home sample collection services safe?
Yes, we follow strict hygiene and safety protocols during sample collection.
Elderly Care Services
How do I arrange elderly care?
Step 1: Browse the elderly care services on our website.
Step 2: Select the type of care needed (daily assistance,
medical, companionship).
Step 3: Book a consultation with our care team.
Step 4: Receive a personalized care plan.
Step 5: Our caregivers provide ongoing support at home.
What services are provided under elderly care?
Medication reminders, mobility support, and companionship.
Is specialized dementia care available?
Yes, we provide trained caregivers for dementia and Alzheimer's care.
Veterinary Care Services
How do I book veterinary care?
Step 1: Browse available veterinary care services on our website.
Step 2: Choose the type of care needed (routine check-up,
vaccinations, emergency care).
Step 3: Schedule an appointment with a veterinarian.
Step 4: Receive expert veterinary care for your pet.
Step 5: Follow up with aftercare and advice from professionals.
What services are included in veterinary care?
Vaccinations, deworming, emergency treatment, grooming, and pet boarding.
Do you provide home visits for pets?
Yes, home visits are available for check-ups, vaccinations, and minor treatments.
Educational Care Services
How do I book an educational care service?
Step 1: Explore available tutoring and educational assistance
services.
Step 2: Select the subject or skill you need help with.
Step 3: Choose a tutor based on experience and availability.
Step 4: Book a session at a convenient time.
Step 5: Receive personalized learning support.
What subjects or skills do tutors cover?
School subjects, exam preparation, language learning, and professional skills
training.
Are online tutoring sessions available?
Yes, both in-person and online tutoring options are available.
Vehicle Care Services
How do I book vehicle care services?
Step 1: Browse available vehicle care services on our website.
Step 2: Choose the required service (maintenance, repairs,
detailing).
Step 3: Schedule an appointment with a service provider.
Step 4: Get your vehicle serviced at home or a designated
location.
Step 5: Receive follow-up care or maintenance tips.
What types of vehicle services are available?
Oil changes, tire replacements, battery checks, detailing, and emergency roadside
assistance.
Can I get vehicle care at my home?
Yes, we offer doorstep vehicle servicing for select services.
Housekeeping Services
How do I book housekeeping services?
Step 1: Explore available housekeeping services on our platform.
Step 2: Choose the type of service needed (regular cleaning, deep
cleaning, laundry, etc.).
Step 3: Select a date and time that suits you.
Step 4: A trained housekeeping professional will be assigned.
Step 5: Receive high-quality cleaning and home maintenance
services.
What housekeeping services are provided?
General cleaning, deep cleaning, laundry, dishwashing, and organizing services.
Can I book a one-time cleaning service?
Yes, you can book both one-time and recurring cleaning services.
Travel Care Services
How do I book a travel guide or porter service?
Step 1: Go to jobs menu in dashboard and select the provider.
Step 2: Select your required service (guide, porter, agent
assistance).
Step 3: Choose preferred dates and finalize your request.
Step 4: Receive confirmation and guide details.
Step 5: Enjoy seamless travel assistance.
Are guides and porters trained?
Yes, they are certified and experienced in tourism services.
Do you offer medical assistance during travel?
Yes, we provide travel-based medical support upon request.
Training Services
What types of training does Carepii Nepal offer?
Vocational training, technical training, health and fitness training.
How do I enroll in a training program?
Step 1: Browse available training programs.
Step 2: Register online and select a batch.
Step 3: Receive confirmation and course details.
Step 4: Attend training sessions as per the schedule.
Step 5: Get certified upon completion.
Do you provide job placement assistance after training?
Yes, we assist trained individuals in finding relevant job opportunities.
Trust & Safety
Report a safety concern
Step 1: Ensure your immediate safety first.
Step 2: Go to "Help & Support" in your account.
Step 3: Select "Report a Safety Concern" from the menu.
Step 4: Complete the detailed report form with all relevant
information.
Step 5: Submit the report and a Trust & Safety team member will
contact you within 24 hours.
Account Closure Policy
Step 1: Accounts may be closed for policy violations or at user
request.
Step 2: To voluntarily close your account, go to "Account
Upgrade"
and select "Delete Profile".
Step 3: Complete any pending bookings or payments before closure.
Step 4: Account data is retained for 30 days after closure before
permanent deletion.
Step 5: You can reactivate within 30 days by contacting customer
support.
Background screening fee
Step 1: Background screening costs "Amount Required" and is
required
for all caregivers.
Step 2: The fee covers identity verification, criminal record
check,
and reference verification.
Step 3: Payment is processed during the enrollment process.
Step 4: Background checks are renewed annually with a reduced fee
of
"Amount Required".
Step 5: Premium members receive one free background check renewal
per
year.
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Running My Business
Add or edit service profile
Step 1: Go to "My Services" in your dashboard.
Step 2: Click "Add New Service" or "Edit" next to an existing
service.
Step 3: Fill out the service details form with description,
rates,
and availability.
Step 4: Upload relevant photos if applicable.
Step 5: Save and publish your service profile.
Edit personal information
Step 1: Navigate to "Profile Settings" in your dashboard.
Step 2: Update the fields you wish to change.
Step 3: For sensitive information changes (like name or ID),
additional verification may be required.
Step 4: Save your changes and verify your updated information.
Search for jobs
Step 1: Go to the "Jobs" section in your dashboard.
Step 2: Use filters to narrow down by location, job type, and pay
rate.
Step 3: Browse through available jobs and read full descriptions.
Step 4: Save jobs of interest by clicking the bookmark icon.
Step 5: Apply to jobs by clicking "Apply" and sending your
application message.
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Getting Started
What services can partners offer?
Step 1: Childcare centers can offer regular, drop-in, and
emergency
care services.
Step 2: Specialist providers can offer therapeutic, educational,
and
developmental services.
Step 3: Care agencies can offer staffing solutions for families
and
organizations.
Step 4: Educational institutions can offer classes, workshops,
and
enrichment programs.
Step 5: Service providers can customize offerings based on their
expertise and capacity.
How do I connect with families?
Step 1: Complete your partner profile with detailed service
information.
Step 2: Set up your availability calendar and service capacity.
Step 3: Respond promptly to inquiries in your message center.
Step 4: Participate in local community events and virtual open
houses.
Step 5: Encourage satisfied families to leave reviews on your
profile.
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Managing Services
How do I add or edit services?
Step 1: Go to "Services" in your partner dashboard.
Step 2: Click "Add New Service" or select an existing service to
edit.
Step 3: Fill out the service details including description,
pricing,
and capacity.
Step 4: Upload photos of your facility or service in action.
Step 5: Set availability and publish your service.
How do I manage bookings?
Step 1: Access the "Bookings" section in your partner dashboard.
Step 2: View upcoming, pending, and past bookings in their
respective
tabs.
Step 3: Accept or decline new booking requests within 24 hours.
Step 4: Use the calendar view to see your booking schedule at a
glance.
Step 5: Send pre-service messages to confirm details before
appointments.
How to respond to reviews
Step 1: Check the "Reviews" section in your dashboard regularly.
Step 2: Read each review carefully and note specific feedback
points.
Step 3: For positive reviews, thank the family and express
appreciation.
Step 4: For negative reviews, respond professionally and offer to
address concerns.
Step 5: Follow up with the family directly to resolve any issues
mentioned.
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Payments & Trust
How do I get paid?
Step 1: Set up your payment account in "Payment Settings."
Step 2: Connect your business bank account for direct deposits.
Step 3: Choose your payout frequency (weekly, bi-weekly, or
monthly).
Step 4: Payments are processed automatically after services are
completed.
Step 5: View detailed payment reports in your financial
dashboard.
What are the payment policies?
Step 1: Our platform charges a 10% service fee on all
transactions.
Step 2: Payments are processed within 2 business days after
service
completion.
Step 3: You can set your own cancellation and refund policies
within
our guidelines.
Step 4: Disputed charges are held pending resolution by our
support
team.
Step 5: Tax documents (1099-K) are provided annually for all
partners.
Safety and background checks
Step 1: All partner organizations must complete business
verification.
Step 2: Staff members interacting with families need individual
background checks.
Step 3: Submit required safety certifications and insurance
documentation.
Step 4: Facility inspections may be required for childcare
centers.
Step 5: Renew safety documentation annually to maintain verified
status.
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