Safe. Reliable. Trusted.
CarePii Nepal ensures your safety with trained professionals,
verified caregivers, and 24/7 emergency support.
At Carepii Nepal, we care – about you, your safety, and your experience. That’s why we screen registered users, provide tips and tools to help you have safe experiences, and stand ready to support you if you need it.
Member Screening
Not everyone is right for the Care.com community. We ensure potential account holders are screened and evaluated against our conduct and eligibility standards. All caregivers are background-checked through our CareCheck process before they are able to interact with families.
All caregivers undergo a background check
All Caregivers must complete the CareCheck process to interact with families on our platform.
Account holders are screened for caregivers’ peace of mind
To help promote safe interactions, we run screening processes on registered care seekers.
We review profiles and monitor messaging
We look for signs of inappropriate content or conduct and take steps to ensure bad actors don’t come back.
We put together these guidelines because how we treat each other matters a lot. We believe that our community should be driven by a set of values and conduct. Any account holder may be temporarily or permanently removed for violating these guidelines.
Respect everyone
Everyone in the carepii.com community is expected to be respectful in every interaction, whether online or in person.
✔ Respect Each Other.
Discrimination & Harassment. Communication or conduct that expresses hate, bullying, harassment, or discrimination is not allowed.
Privacy. Privacy is important. Do not share photos of children without the legal guardian’s consent. Avoid placing “nanny cams” in private areas and refrain from asking personal questions unrelated to the job.
Physical contact. No threatened, actual, or attempted acts of physical assault, child abuse, or violent acts are tolerated.
Sexual misconduct. Any form of sexual misconduct is grounds for removal from the platform.
Boundaries and Expectations. Set clear boundaries regarding rules, care expectations, and needs upfront.
✔ Respect Others’ Homes and Property.
Treat others’ homes with respect. Don’t bring anyone else to the job or into the home without permission.
✔ Respect Others’ Time.
Show up on time to engagements. Notify the family or caregiver if you need to cancel a job. Pay caregivers a living wage.
Be Honest
Honesty is the cornerstone of a trusted community.
✔ Don’t misrepresent yourself.
Provide accurate personal information.
✔ Don’t misrepresent your qualifications.
Families rely on accurate experience and needs.
✔ Don’t misrepresent anything for financial gain.
Identity theft, scams, and all other forms of fraud are not tolerated in this community.
Stay Safe
Everyone has a role to play in helping to create a safe experience for families and caregivers from the moment you log in to the platform through the completion of a job and beyond.
✔ Communicate on Platform as long as possible.
For added security and privacy, keep communications through the platform for as long as possible, especially if booking one-time jobs. By doing so, our Trust and Safety team can review and action inappropriate or fraudulent messaging, if the need arises.
✔ Follow Safe Hiring Practices.
For families, review the 3 Steps to Hiring Safely and follow the tips provided, and get to know anyone who will spend time in your home before they arrive or interact with your family. For caregivers, review the 5 Steps to Staying Safe and follow the tips provided.
✔ Provide Safe Care Environments.
Care should be delivered in a clean and safe environment. Whether care takes place in the family’s home, the provider’s home, or someplace else, ensure there is no access to:
- Unsecured firearms. Firearms should be secured safely to prevent any accidental misuse.
- Hazards. The care environment should not contain any hazards or excessively unsanitary conditions. Enabling or providing dangerous and/or uninhabitable care conditions may result in removal from the platform.
- Illegal Drugs. The caregiving location should be free from illegal drugs.
✔ Stay Alert.
Caregiving is serious business. Caregivers should not be under the influence of marijuana, alcohol, illegal drugs, or any other substance that impacts or impairs judgment while providing care. Both families and caregivers should stay accessible and reachable throughout caregiving engagements.
✔ Report concerns.
Be accountable and report any safety concerns using the Report tool on the site.
Act Lawfully
Our community is built on trust and respect. We expect all members to act lawfully and responsibly.
